This section provides you with the tools you need to be able to develop your emotional intelligence skills in all important interpersonal relationships in your life. Your relational intelligence will be enhanced as you elevate your effectiveness in building trust, communicating, being assertive, handing conflict and dealing with discrimination. You will explore how to embrace diversity and give and receive constructive feedback in a meaningful way as your emotional intelligence skills grow.Â
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This topic explores the value of interpersonal relationships and provides a guide for developing relational skills as well as trust which is vital. -
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This topic explores the importance of managing cultural diversity by investigating the dangers of stereotypes and outlining the different strategies. -
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This topic looks at the value of assertiveness in the workplace and gives steps and techniques to systematically improve your assertiveness skills. -
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This topic explores how you can become an effective communicator in your personal and professional environment by developing valuable communication skills and minimising the effect of barriers. -
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This topic explores how to manage interpersonal conflict in an emotionally intelligent way by expanding on the different styles of conflict. -
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This topic focuses on giving and receiving constructive feedback in an emotionally intelligent way to help you deal with criticism and safeguard success.